Frequently Asked Questions

What is Luxenova?

Luxenova is a clothing brand focused on modern, stylish, and comfortable pieces that help you express your own style.

How do I place an order?

Browse our products, choose the item and size you want, add it to your cart, and complete checkout with your information.

Do you accept returns or refunds?

No. All sales are final. We do not offer returns, exchanges, or refunds. Please carefully review your order before purchasing.

How long does shipping take?

Shipping times can vary depending on the shipping carrier, destination, and other circumstances. Tracking information will be provided when available.

What happens after my order is shipped?

Once your package has been handed over to the shipping carrier, it is no longer the responsibility of Luxenova. Any delays, lost packages, or delivery issues should be handled directly with the shipping carrier.

Can I change or cancel my order?

Please make sure your order information is correct before completing your purchase. Once an order has been processed, changes or cancellations may not be possible.

Will I receive tracking information?

Yes. Tracking information will be provided when it is available after your order has been shipped.

How do I know what size to order?

Please review the size information provided on the product page before placing your order. We recommend choosing your size carefully since all sales are final.

Is my personal information safe?

We value your privacy and take reasonable steps to protect the information you provide. Please see our Privacy Policy for more information.

How can I contact Luxenova?

You can contact us by email at luxenova7@gmail.com. Please include your order number when contacting us about an order.

Where can I find your policies?

You can find our Return & Refund Policy, Shipping Policy, Privacy Policy, and Terms of Service on our website.

How can I stay updated with Luxenova?

Check our website and follow our social media pages for new products, updates, and announcements.

Thank you for choosing Luxenova.